Return / Refund Policy
- We have a no-question ask return policy. You will be charged 15% of restocking fees on the invoiced MRP.
- Contact us at lightsmoni2017@gmail.com or +91-9911651556 for a response within 24 hours.
- Return requests accepted within 7 days of product receipt. Please return items in original packaging with all accessories intact.
- Kindly return the product(s) to the nearest store/warehouse. Customers will be responsible for transportation or courier charges.
- Moni Lights Company will conduct verification and checks on returned products for legitimacy.
- It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
- To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.
Exchange Policy
- For damaged/defective/incorrect products, contact customer service via email at lightsmoni2017@gmail.com within 48 hours of delivery.
- If you receive a broken or non-working product, please share an unboxing video of the article with us. This video will help us raise concerns with the correct logistics partner.
- Any issues with the product must be raised within 48 hours of delivery for a 100% product replacement for FREE of cost.
- If the issue is reported within a week post-delivery, a 15% charge of the order value will be applied, and a replacement will be provided.
- Product issues reported after one week from delivery will not be entertained for replacement.
- Microscopic defects that are not visible when the products are installed will not be entertained.
- Upon receiving your complaint, Moni Lights will verify its authenticity and nature. If deemed genuine, we will promptly initiate the replacement process.
- The returned Products are subject to verification and checks by Moni Lights in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.